Refund Policy
Returns:
We have 30-day return policy which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- Proof of purchase (receipt or order confirmation email) is required.
Non-Returnable Items:
- Gift cards
- Personal care items (e.g., undergarments)
- Sale or clearance items
How to Start a Return:
To start a return, contact us at Strongheroesfitness@gmail.com. We’ll provide you with instructions on how and where to send your package. Please note that return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong or defective item).
Refunds:
Once we receive and inspect your return, we will notify you if the refund is approved. Approved refunds will be processed back to your original payment method.
Exchanges:
If you need to exchange an item, please contact us to ensure the replacement item is available.
Damages or Issues:
If your item arrives damaged, defective, or you received the wrong item, please notify us within [7 days] so we can resolve the issue for you.
Contact Information:
For any questions or concerns about your shipping or returns, please contact us at:
Email: Strongheroesfitness@gmail.com
Phone: 917-609-7351